No voicemailMessages left on your line will play right here.
Settings
Account
Signed in as
Workspace
Sign outEnd this session on this device.
Security & sign-in
Sign-in
PasswordAt least 12 characters. Changing it signs
out your other devices.
Two-factor sign-inA 6-digit code asked for at sign-in, from
any authenticator app. Protects this account even if the
password leaks.
Add this to your authenticator app, then enter the code it
shows to finish:
Passkeys
Sign in with this deviceA fingerprint, face or PIN instead of the
password — nothing to phish. Add one per device you sign in
from.
Devices
Other devices
Lock after idleSign this browser out after a stretch with no typing or
tapping, so a walked-away screen is not an open inbox.
Appearance
ThemeSystem follows your device. Saved to your account, so
every browser you sign in from agrees.
Open the app toWhere a fresh visit lands: the tab you left, or one
you always want first. Saved to your account.
Auto-replies
Business hours
Limit to business hoursOff means always open: no away message, ever. On, a
text outside these hours gets the away message below — once
per conversation per quiet period.
TimezoneAn IANA zone name. Blank uses the gateway's own.
Keywords
A text that IS the word — "HOURS",
"hours?" — gets the reply. STOP and HELP are handled by
compliance first and never reach these.
STOP and HELP
Answer STOP and HELP hereOff by default: the carrier may already answer these,
and two confirmations for one STOP is worse than one.
Blocked numbers
Blocked for the whole workspaceTheir calls are refused at the phone system and their
texts are dropped before anyone sees them. Nothing tells them.
Messaging
Text messagingTurn on texting for this workspace.
Send fromThe number new conversations go out on.
Your numbersSet by your provider.
Sending limitsNo limits are set for this workspace.
History kept
Phone & calling
Confirm your extension:
re-enter its password below and save, so the phone system can
vouch for this device.
ExtensionRegister this browser to your phone system to place and answer calls here.
SIP passwordThe extension's secret, from your phone system. Stored sealed; never shown back.
Call log lineRecents follows your softphone's extension. Taking calls on a desk phone with a different extension? Name it here.
Do Not DisturbCalls to your extension are answered
busy without ringing anything — this browser, the app or a
desk phone. Texts still arrive.
RingtoneHow an incoming call sounds in this browser. It can only
ring once you have tapped or typed on the page — browsers
keep silent pages silent.
Show quality readoutCodec, latency and packet loss on the call screen while
you're connected — read live from the call. Applies on this
device.
Calls are recordedYour operator has switched call
recording on for this workspace: calls through this line are
recorded by the phone system.
Emergency callsThis softphone has no location and cannot reach emergency
services. Emergency calls can't go through Sonaline — dial 911
from your phone's own dialer.
Writing
Suggested repliesThree tap-to-fill suggestions above the box when a
customer's message is waiting, and the wand that tidies a
draft. Drafted inside this platform; nothing is sent until
you send it. Applies on this device.
Contacts
Import contactsA CSV with name and number columns
(company and notes come along if present). Up to 500 rows a
file; existing numbers are updated.
Export contactsEverything this workspace has named, as a CSV.
Notifications
Desktop notificationsAlert me when a new message arrives while this tab is open.